Email Support
For general inquiries, technical support, or feedback:
We aim to respond to all emails within 24-48 hours during business days.
Contact Us
We are here to help with questions, feedback, or support requests.
How to Reach Us
Whether you have a question about using our tools, want to report a bug, or have a suggestion for improvement, we welcome your message.
Phone Support
For urgent matters or if you prefer speaking directly:
Available Monday to Saturday, 10:00 AM to 6:00 PM IST.
Business Inquiries
For partnerships, advertising, or commercial licensing:
Please include "Business Inquiry" in the subject line.
Frequently Asked Questions
Are my files safe when I use DocConvert?
Yes. Most of our tools process files entirely in your browser using JavaScript. Your images and documents never leave your device. For cloud tools (like OCR or PDF to Word), files are uploaded via HTTPS, processed immediately, and deleted from our servers within 1 hour.
Why was my photo rejected after using DocConvert?
Government portals frequently update their photo requirements. Always verify the latest specifications from the official notification or website before submitting. Common issues include wrong aspect ratio, file being slightly above the size limit, or background colour requirements changing.
How do free credits work?
Every registered user receives 3 free cloud processing credits per day. Credits reset at midnight UTC. Local tools (image resize, PDF merge, etc.) do not require credits and are always free.
Can I use DocConvert on my phone?
Yes. DocConvert is fully responsive and works on smartphones and tablets. All browser-based tools work on mobile browsers including Chrome, Safari, Firefox, and Samsung Internet.
How do I cancel my premium subscription?
Contact us at tosifshaikh176@gmail.com with your registered email address, and we will cancel your subscription immediately. You will retain access until your current billing period ends.
Do you support formats other than JPG and PDF?
Yes. Our image tools support JPG, PNG, and WebP formats. PDF tools support standard PDF files. Cloud tools can handle Word (DOC/DOCX), Excel, and PowerPoint formats for conversion.
Why do I see a video ad before downloading?
A short sponsored message helps us keep the service free for everyone. After the message finishes (usually 5 seconds), the download button is unlocked. Premium subscribers skip this step entirely.
The tool is not working. What should I do?
Try refreshing the page or clearing your browser cache. Make sure your browser is up to date (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+). If the problem persists, email us with details about your device, browser, and the tool you were using.
Report a Bug
Found something broken? Help us fix it quickly by including the following details in your email:
- Which tool you were using (e.g., "Passport Photo Maker", "PDF Merge")
- Your browser and version (e.g., Chrome 125 on Windows 11)
- What you expected to happen vs. what actually happened
- Any error messages you saw
- Screenshot of the issue (if possible)
Send bug reports to tosifshaikh176@gmail.com with "Bug Report" in the subject line.
Suggest a Feature
We are constantly improving DocConvert based on user feedback. If you have an idea for a new tool or improvement, let us know! Popular requested features get prioritised in our development roadmap.
Some features added based on user requests include:
- Passport photo maker with custom DPI and crop
- AI background removal for passport photos
- Photo collage maker
- Name and DOB text overlay
- ICO favicon converter
Response Times
| Request Type | Expected Response Time |
|---|---|
| General support questions | 24-48 hours |
| Bug reports | 24 hours |
| Account and billing issues | 12-24 hours |
| Business inquiries | 2-3 business days |
| Feature suggestions | Acknowledged within 48 hours |